TERMS AND CONDITIONS
Little Seoul Baby reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at littleseoulbaby@gmail.com
GENERAL
a. Our working days are Mondays to Fridays, excluding weekends and public holidays.
b. For all sales enquiry, kindly email us at littleseoulbaby@gmail.com with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-3 working days.
PURCHASING
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. Little Seoul Baby will not be able to amend orders once they have been confirmed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment Online Payment Gateway and Bank Transfer.
e. Little Seoul Baby reserves the right to accept or reject any order(s) without prior notice for reasons such as:
- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 24 hours from the issue of the order invoice
f. Please note, once your order has been made, your order may not be cancelled.
BACKORDERS / PREORDERS
a. Arrival time for different items differs and are usually stated under the individual items.
b. We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, insufficient stocks arrived etc. c.For delayed/ cancelled backorders, cancellations of orders are not applicable. A Store Credit will be refund into your account.
d. Please seperate your order for ready stock & backorder item if you wish to us to ship out the available item first. Otherwise we will only ship out once all the items is available.
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid.
b. Discount is applied at checkout when voucher code is manually entered
c. Discount codes may or may not come with an expiry date. This will be informed accordingly.
d. Discount codes are strictly non-extensible.
e. Orders placed using discount codes are not applicable for exchange and returns.
f. Once your order is confirmed, additional discounts may not be applied.
SHIPPING
a. Orders will be shipped out within 1-3 working days (unless otherwise stated / under BACKORDER or PREORDER ) upon payment verification.
b. Mailing days include weekdays only, excluding weekends and public holidays.
c. All shipping charges will be calculated automatically when your check out based on weight & your shipping location.
d. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
RETURNS & EXCHANGE
In order to return your items, your merchandise must meet the following criteria:
a. We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only.
c. Items must be returned in original condition.
f. We will only allow refund in credit for missing items or return for contains incorrect items & defected .Please contact customer service within 1-3 days of receiving your order.
g. For all items packed with boxes, both item and its box must be returned in its original conditions.
Little Seoul Baby reserve the rights to reject any refunds such as :
- Change of mind
- Purchase wrong size/colour
- Not satisfied with the product function